Q1. Can I have a sample order for Enamel pins?What is cost of mold fee?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.Mold fee is depends on the size.
Q2. What about the lead time?
A:Sample needs 7-10 days, mass production time needs 2-3 weeks for order quantity more than
Q3. Do you have any MOQ limit for each order?
A: Low MOQ, 1-3pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes1-3 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or design details.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to have my logo on product?
A: Yes. we can make backstamp logo for each design.
Q7: Do you offer guarantee for the products?
A: Over 25% defects can be replace.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
Secondly, during the production period, we will update pictures as you want. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
1.MOQ-----For most of our products, we have no MOQ, and we can provide free samples as long as you are willing to afford the delivery charge.
2.Response----- Quotation within 24 hours uponreceipt of your inquiry;
Sending production orders in 2weeks after receipt of your orders;
Sending a shipping advice within 24H after the day of departure.
3.Sample time-----Sending sample orders/pictures in 7days after receipt of your orders.
4.History-----We have 34 years experience since 1984, we've got a mature production skills and thoughtful service.
5..Professional artist people and sales.
6.Shipping-----We have our own shipping forwarder at Hong Kong/Taiwan, we can saving port tax for you.
7.Lead time----- 2days for artwork; 7-10 days for samples after pre-production artwork approved; 18 days for mass production after sample approved.
8.Production Area----- We enjoy our good reputation at Lapel pins, Coins, Badges, Medals, Key Chains, Golf Divot Tools, Dog Tags, Belt Buckles, Embroidery badges, Woven Patches, Lanyards and Soft PVC products, so we can meet you all kinds of needs in one manufacturer, not only saving time, saving cost, but also expanding your business as your wishes.
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