Q1: Are you manufacturer or trading company?
A: We are the manufacturer King Gifts established 2007, and Source Mall Import &Export Co., LTD established 2012, Our main goal make easy, rapid and reliable cooperation, And also supply professional satisfied products.
Q2: What is MOQ of your product?
A:NO MOQ. we do know some people just need only a few,customize and special orders, we can meet and pleased with them.
Q3: Are your products Eco-Friendly?
A: Of course, our products include raw material, plating, and paint are all pass the SGS RHOS Test.
Q4: How quick is custom sample done?
A: 2~3 working days
Q5: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A: King Gifts Manufacture are professional and reliable company from 11 employees to 100 more employees during 12 years. Many and many customers enjoy the procedure with our company, and we help each other to make the win-win cooperation. So if we lost the promise, how can we get the better and better business? Also you can send the money to Alipay.
Q6: How can I get a tracking number of my order that has been shipped?
A: We will email you the track number once the products were shipped.
Q7: Can I get Product samples?
A: We can supply the free samples, please just contact with our sales.
Q8: Do I need to pay the mold fee again when we purchase the same design again?
A: We just charge only one mold fee in 2 years, for we stock the molds in 2 years for free.