1. How long can I get the quotation?
Usually we quote within 24 hours. If it is urgent, please call us or mention in your email,we will reply in top priority.
2. Is there free sample for quality check?
Yes, firstly, we will send product picture/video forreference. Sample from our stock is free, but you will pay ship cost. Custom logo sample will charge mold cost and express fee.Mold cost will be refunded for order 5,000~10,000 pieces, depend on unit prices.
3. Is OEM available?
Yes, OEM is totally welcome,actually 95% of our products are personalized with custom logo.
4. How long for sample?
Samples will be ready in 6~9 days fornormal designs after artwork and payment confirm, and express ship time 3~7 days. If delivery is urgent, we can send sample pictures/video to confirm.
5. Hong long for mass production?
10-15 work days within 5000pcs for normal designs, more quantity or difficult designs will need further discussion.
6. Payment option/terms?
We accept Alibaba trade assurance, Bank TT transfer, L/C,Western Union, Paypal, etc. 30% deposit, balance paid before delivery.
7. How to deal with quality problems?
Please feedback to us within a week after products delivered, of what problem it is. Reference pictures will be needed, so we can understand better. And we will give explanation/solution within 2 work days normally, for some difficult situation it shall take longer time.
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