FAQ
1. What is your MOQ? Can I mix up designs to meet the minimum quantity?
Our MOQ is 5pcs for EACH design. New customers can start with 1 pcs to check the quality.
2. Do you offer samples before mass production?
Yes, we offer pre-production samples with only a mold charge. Sampling takes approximately 7-10 days and mass production another 10-15 business days. Please allow enough time for production.
3. Do you do custom designs? And will I receive an art proof before production?
Yes, we will send you a proof in 1-3 workdays after receiving your order.
Production begins only after we get your approval of the artwork.
4. What is your production lead time?
Our production lead time is usually around 7-15 workdays(depending on the products) after receiving payment and your artwork approval.
5. Do you offer a quality guarantee?
Yes, We offer 100% quanlity guarantee. For improper production, we will either refund you the money, or rapidly remake the products for you.
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